Bury College

Customer Service Apprentice

Birstall Myers Solicitors Ltd

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This varied role will see you working as part of a small team of legal professionals based in a newly refurbished office in Blackley. There are excellent transport links as well as free parking.

Duties will include:

  • Inputting data onto internal systems (full training provided)
  • Talking to customers over the phone
  • Maintaining a diary and task list
  • Dealing with e-mail enquiries
  • Providing general administration support
  • Negotiating with the third parties over the phone
  • Understanding and adhering to GPPR/data protection
  • Working to targets
  • Understand the core values of the organisation

You will receive the following training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • College attendance is not currently required for this qualification but this may be subject to change in the future

The starting salary is £136.50 weekly for 35 hours Monday - Friday , 9.30am - 5.30pm, 30 mins lunch plus 2 x 15minute breaks.

The apprenticeship will run for 16 months, starting on Monday, 15 March 2021. Applications close on Friday, 05 March 2021.

  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week), For more information please visit: https://www.gov.uk/national-minimum-wage-rates

Who We Are Looking For

Personal Qualities

  • Punctual and reliable
  • Motivated to learn
  • Positive Attitude
  • Flexible approach to work

Desired Skills

  • Computer literate with some experience of using Microsoft office package
  • Good oral and written communication skills
  • Strong attention to detail
  • Ability to work as part of a team


  • Must have maths and English GCSE’s grade 4/C or above

  • On successful completion of the apprenticeship, there may be an opportunity for further career progression for the right candidate

About The Employer

Birstall Myers offer an entirely new approach to the provision of legal services. With the emphasis on quality and efficiency we train our people to understand the client's needs and also how best to achieve client expectation.

We are based at A, M9 6FQ, Manchester

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