Bury College

Administrator / Receptionist Apprentice

Dr Parashchak, Dr Azad & Dr Ali

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We need an administrator/Receptionist to join our busy practice team. The role is very public facing and you will be required to have contact with patients on a daily basis. The practice works at a very fast pace, but the role is very rewarding.

The successful candidate will be required to perform general practice duties that include:

  • Issuing prescriptions
  • Processing test results and hospital letters
  • Booking/changing/cancelling appointments for patients
  • Writing letters to patients
  • Use of the GP clinical computer system
  • Answering the telephone and dealing with other Healthcare providers such as hospitals and District Nurses

You will work under direct supervision of the Reception Supervisor but will also be responsible to the Practice Manager and the GPs. You will be required to work as part of a team and at times, have deadlines to meet and targets to achieve.

You will receive the following training:

  • Customer Service Level 2 Apprenticeship Standard

The starting salary is £123.75 weekly for 27.5 hours M – 9:00am – 6:30pm T – 1:00pm – 6:30pm W – 1:00pm – 6:30pm T – 1:00pm – 6:30pm F – 1:00pm – 6:30pm.

The apprenticeship will run for 16 months, starting on Monday, 07 June 2021. Applications close on Friday, 28 May 2021.

We have 5 GPs, 2 Practice Nurses, 3 Healthcare Assistants and a large back office team of administrators, Secretaries and Receptionists. We also house outreach clinics for many services provided by the hospitals. We provide blouses/shirts for you to wear as a uniform and ask that you provide your own black trousers/skirts. Holiday entitlement is 4 weeks plus statutory Bank Holidays. We are in an ideal position for travel from Rochdale, Bury, Middleton and beyond as we are in the center of Heywood next to the main bus terminus.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


Who We Are Looking For

Personal Qualities

  • Be able to conduct yourself well in different and often difficult situations, although customer service training will be given
  • Good at prioritising tasks
  • A team player

Desired Skills

  • Good verbal communication, listening skills and confidence in using the telephone
  • Able to follow instructions and to organise yourself to complete tasks fully and on time
  • Strong interpersonal skills, with a real empathy for people and a desire to help them

Qualifications

  • Good grades in GCSE’s along with a familiarity with IT. Common sense and dedication are the most important qualifications requested and a willingness to learn


  • Following a successful apprenticeship, we hope to offer a permanent contract with the practice

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