Bury College

Apprentice Medical Receptionist / Administrator

Failsworth Group Practice

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A customer-facing role based in a busy GP Practice in the heart of Failsworth. Working with a friendly and supportive team you will receive full training to allow you to thrive in this varied and interesting role.

  • Welcoming patients at the Reception desk in a polite and friendly manner
  • Making new and follow-up appointments with Clinicians as per practiced policy
  • Accept requests for repeat prescriptions face-to-face, on line, fax or Prescription Box and process as per Repeat Prescribing Policy
  • Answer telephone promptly, politely and discretely so that other patients cannot hear confidential medical information
  • Daily use of the clinical software system following appropriate training
  • Enter data on computer according to the practice computer policies
  • Record information which is accurate and legible
  • Attend staff meetings
  • At the start of the day check GP consulting rooms, restore telephone service and recover prescriptions from locked cupboard

You will receive the following training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • College attendance is not currently required for this qualification but this may be subject to change in the future

The starting salary is £159.10 weekly for 37 hours Mon-Fri between opening hours of 8am – 6.30pm.

The apprenticeship will run for 16 months, starting on Monday, 17 January 2022. Applications close on Friday, 07 January 2022.

Who We Are Looking For

Personal Qualities

  • Genuine desire to learn
  • Able to work as part of a team
  • Punctual and reliable
  • Understands the importance of maintaining patient confidentiality

Desired Skills

  • Good written and verbal communication skills
  • Organised and methodical approach
  • Confident telephone manner
  • Positive attitude


  • English and maths GCSE’s grade C/4 or above is desirable
  • Basic computer skills

There may be an opportunity for permanent employment for the right candidate on successful completion of this apprenticeship.

About The Employer

A busy GP practice based in Failsworth with good transport links

We are based at The Keppel Building, Ashton Road West, M35 0AD

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